Frequently asked questions

Find your answer in our frequently asked questions section.

Our three showroom’s are based in Central London, Manchester and Guildford, Surrey. If you would like to come and try our gorgeous samples on, why not book an appointment.

We offer mail ordering options for a selected range of our dresses. If you are unable to travel to visit us, please email us with the wedding dresses you are interested in. One of our stylists will get in touch with you to assist with sizing and any other queries you may have.

You can order bridesmaids dresses online from here.

We will keep you updated on the progress and inform you before the dress is ready to be shipped. Once you receive your dress, alterations/tweaks are very common. All alteration costs must be covered by the bride.

Of course, and you are more than welcome to bring family and friends! If you are based in the UK and you are willing to travel to one of our gorgeous showrooms based in Central London, Manchester and Guildford, Surrey please make an appointment online via our Book an Appointment page. We will respond to your message within 24 hours to confirm our availability.

You will have a 60 minute appointment to try on as many dresses as you want in your chosen showroom. A redeemable booking fee is required, which will be deducted from your gown total. Both showrooms have plenty of parking sites nearby and local to train lines and bus routes. For more details go to our showroom page.

*The booking fee will be deducted from your gown total.

If you order the dress online, the options of payment are PayPal and credit card. PayPal is our preferred method but please choose the option most convenient for you. We accept cash and credit/debit card payments in both of our showrooms.

We offer a limited number of Rush Order dresses for an additional fee of 10% of the price of the dress. The availability and rate for a Rush Order varies from day to day. You will need to check with us to determine if Rush is available for you. When contacting us please include:

1. The dress you want to order.
2. The date of your wedding.
3. The location of your shipping address (city, state, country);

We have lots of brides hoping to lose a little weight before their special day, which is no problem at all. Our dresses are very easy to alter, we have experienced in-house seamstresses that can alter your dress throughout several fittings.

If you place your order well in advance of your wedding date then we can confirm your size before your dress goes into production.

We are currently unable to accommodate dress customisation that fundamentally changes the shape or fit of our dresses. We still offer customisation to aspects like necklines or sleeves, as well as adding lining to areas of a dress that aren’t normally lined. However, we are no longer offering customisation to combine two dress styles, or changes from a full skirt to a fitted skirt, or vice versa.

Most customisation’s do carry a customisation fee. Each fee depends on the request. Customising a dress requires a great deal of time and attention from our design and production team and therefore can add significant cost to a dress. Please get in touch to discuss your specific request.

For a dress that normally has unlined sleeves or an unlined back, we are happy to add a lining for you at no additional fee. Please just let us know this is what you would like for your dress when you respond to our measurement questionnaire.

Our sample gowns are used for photo shoots and production; therefore, we are unable to send these away for brides to try. Unfortunately we don’t stock wedding dress fabric samples, we are more than happy to send photos, videos or book you in for a virtual appointment to see how the fabrics move up close.

For bridesmaids dresses we are able to send fabric swatches of the gown to help you gain a feel for the fabrics. We also offer one-on-one appointments at our private showrooms based in Central London, Manchester and Guildford, Surrey. We also offer styling assistance via email and live chat. Please email for more information.

No. We prefer to maintain our individual and exclusive style. All of our brides worldwide buy directly online through our website or directly from our showroom.

We know sometimes it can be difficult to find your dream dress and we will try our best to help. However, we can only offer such service if we have the capacity and we can find the lace you like. Price starts from GBP 2,000 due to the time we spend on sourcing the lace, fabric, lengthy communication and time we need to commit to making your dress from the start to finish.

That is not a problem at all. Our production team can grade your dress accordingly to your varying dress sizes. You will just need to order your dress based on the size that most of your measurements fall into.

If you add the dress you would like to purchase into your cart, we have a shipping calculator in the cart, which can be used to clarify prices. Our shipping costs are minimal and we use an International express shipping company that offers online tracking. Visit our Shipping & Delivery page for more details.

All white, ivory or nude dresses are best worn with flesh-tone underwear.

Our dresses have built in bras, therefore a bra is not really needed whilst wearing your wedding dress. However if you would feel more comfortable with a bra, the best option would be a silicone stick-on bra. We find they work wonderfully for our models during our photoshoots which often involve long hours and lots of moving around.

Yes, all of our gowns are lined with soft organic woven fabrics. Some dresses have unlined décolletage, sleeves, or the back of the bodice, for a lace-on-skin effect.

Our seamstresses are able to add a bustle pin to the dress on your final fittings appointment. If you have any questions don’t hesitate to contact us

Please try on the dress as soon as possible without make-up, lotions or fake-tan. We recommend using an acid free wedding dress box for dress storage before and after your wedding.

If you have any questions before or after ordering, don’t hesitate to email us. We only offer certain changes to our designs. Most of our dresses come in ivory, with some offered in white, or with champagne or tan underlay. Unfortunately, changes cannot be accepted once the order has been processed and we will send you an email once the order has been processed.

Need help?

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