Frequently asked questions

Find your answer in our frequently asked questions section.

When you have chosen your dream dress, it’s time to get excited and officially begin your little journey with Love Spell.

  • On your dress page, it will ask you to indicate your general size (UK 6-16), the colour and length of train in some cases, then click ‘Add to cart’.  Don’t worry too much about sizing as we’ll confirm the details according to our size chart using your measurements in the next step.
  • If you have any concerns, questions or customisation requests please refer to the F.A.Q. section or contact us via [email protected] if you are unable to find the information.
  • Once we have received your order, we’ll send you an email requesting the professional measurements we require and more details can be found in SIZING and ALTERATIONS section.
  • Once we have received your details, we’ll match you to the generic sizing of our size chart. We make the length measurement in 5cm increments so we’ll round your measurement. You are not required to do anything else at this stage, besides plan the rest of your big day, of course!
  • We will keep you updated on the progress and inform you before the dress is ready to be shipped.
  • Once you receive your dress, alterations/tweaks are very common. All alteration costs must be covered by the Bride.

Of course, and you are more than welcome to bring family and friends! If you are based in the UK and you are willing to travel to our studio based in Surrey, please make an appointment online via Contact page or send us a message through the wedding dress product page. We will respond to your message within 24 hours to confirm our availability.

You will have a 1.5 hours appointment to try on as many dresses as you want in our studio and £20 redeemable booking fee is required. There are plenty of parking sites nearby if you are driving and we are located only 30 mins away from London Waterloo by train.

*The booking fee will be deducted from your gown total.

If you order the dress online, the options of payment are PayPal and credit card. PayPal is our preferred method but please choose the option most convenient for you. We accept cash and credit/debit card payment in our studio based in Surrey, UK.

We offer a limited number of Rush Order dresses for an additional fee of 10% of the price of the dress. The availability and rate for a Rush Order varies from day to day. You will need to check with us to determine if Rush is available for you. When contacting us please include:

1. The dress you want to order.
2. The date of your wedding.
3. The location of your shipping address (city, state, country);

We have lots of brides hoping to lose a bit of weight before their special day, which is no problem at all.
You will notice that our fabrics are beautiful and stretchy, so often if brides drop a size in weight, their original size still fits beautifully. If not, our dresses are very easy to alter by a professional seamstress if you would like it a bit more fitted.

If you place your order well in advance of your wedding date then we can confirm your size before your dress goes into production.

We are currently just too busy to be able to accommodate dress customisation that fundamentally change the shape or fit of our dresses. We are still offering customisation to aspects like neckline and sleeves, as well as adding lining to areas of a dress that aren’t normally lined. However, we are no longer offering customisation to combine one dress design with another, or changes from a full skirt to a fitted skirt, or vice versa.

Most customisation to the look of a dress do carry a customisation fee. Each fee depends on the request. Customising a dress requires a great deal of time and attention from our design and production team and therefore can add significant cost to a dress. Please get in touch to discuss your specific request.

For a dress that normally has unlined sleeves or an unlined back, we are happy to add a lining for you at no additional fee. Please just let us know this is what you would like for your dress when you respond to our measurement questionnaire.

Our sample gowns are used for photo shoots and production; therefore we are unable to send these away for brides to try. However, we are more than happy to send you a fabric swatch of the gown to help you gain a feel for the fabrics. We offer one-on-one appointments at our private studio based in Surrey, UK. We also offer styling assistance via email and live chat. Please email [email protected] for more information.

No. We prefer to maintain our individual and exclusive style. All of our brides worldwide buy directly online through our website or directly from our showroom.

We know sometimes it can be difficult to find your dream dress and we will try our best to help. However, we can only offer such service if we have the capacity and we can find the lace you like. Price starts from GBP 2,000 due to the time we spend on sourcing the lace, fabric, lengthy communication and time we need to commit to making your dress from the start to finish.

That is not a problem at all. Our production team can grade your dress accordingly to your varying dress sizes. You will just need to order your dress based on the size that most of your measurements fall into.

It is all very easy, simply make your dress choice and place your order through our website and enter all your measurements into the notes section. Our team of lovely ladies is online all day to assist you too.

If you add the dress you want to purchase into your cart, we have a shipping calculator in the cart, which can be used to clarify prices. Our shipping costs are minimal and we use an International express shipping company that offers online tracking. Visit our Shipping & Delivery page for more details.

All white, ivory or nude dresses are best worn with flesh-tone underwear.

If you need a bra, backless, off-shoulder, or illusion-back dresses are best worn with silicone stick-on bras, which we find work wonderfully for our models during our photoshoots which often involve long hours and lots of moving around.

Yes, all of our gowns are lined with soft organic knit fabrics. Some dresses have unlined décolletage, sleeves, or the back of the bodice, for a lace-on-skin effect.

We usually recommend that our brides use a bustle pin if they intend to bustle their dress. With a bustle pin you’ll have the freedom to choose a French bustle or an American bustle, as well as place your bustle as you see fit, depending on your preference and style. This also allows your train and skirt to be free of any buttons or loops showing while you walk down the aisle.

Bustle pins can be found online or in a bridal store, and come in a variety of styles.

Please try on the dress as soon as possible without make-up, lotions or fake-tan. We recommend using an acid free wedding dress box for dress storage before and after your wedding.

If you have any questions before or after ordering, don’t hesitate to email us. We only offer certain changes to our designs. Most of our dresses come in ivory, with some offered in white, or with champagne or tan underlay. Unfortunately, changes cannot be accepted once the order has been processed and we will send you an email once the order has been processed.

Need help?

Can’t find the answer you are looking for? You can send an e-mail to us here.