Exchanges & Refunds

Exchanges Information

Can I exchange my dress after I have received it?

Unfortunately, we are unable to offer exchanges if you have changed of mind because the dress is made only for you. In the rare occasion you think we have made a mistake with the measurements, please send us a few photos and we’ll happily ensure that it is fixed up at our cost. Unfortunately, we can only cover costs if the misfit is brought to our attention within 24 hours of delivery.

Refunds Information

Can I return my dress?

Your dress is made specifically for you, so unfortunately, we cannot offer a refund. Fortunately, so far, this has not been a problem. If before you order, you would like to see more photos of your design, we are happy to send you more images from our photoshoots and behind the scenes. The dresses we have for our photo shoots are the same dress as the samples in our private studio and will be the same as your dress.

What if I change my mind?

Unfortunately, we do not refund due to change of mind. If we haven’t started your dress you are more than welcome to change your order but we cannot refund. We cannot either refund you if you feel that dress does not suit you, as this dress was made specifically for you.