Term and Conditions
Returns and Cancellations
All sales are final. There are NO returns, exchanges, refunds, or transferred credits on any item sold at Love Spell. In the rare occasion you think we have made a mistake with the measurements, please send us a few photos and we’ll happily ensure that it is fixed up at our cost. Unfortunately, we can only cover costs if the misfit is brought to our attention within 24 hours of delivery.
Orders may be cancelled up to 24 hours after the order is originally placed. Rushed orders or stock orders cannot be cancelled at any time. A £ 150 cancellation fee will be charged for any cancelled bridal gown order.
Additional cancellation fees may be incurred per manufacturer guidelines, payable by purchaser.
Changes to orders may be made up to 72 hours after the original order is placed at Love Spell and the manufacturer’s discretion. No changes may be made to orders after 72 hours.
Before the order has been placed with the manufacturer, please review the order to ensure that the style, size and colour are correct.
Garment size is recommended based on the manufacturer’s size chart and the measurements taken at Love Spell.
Love Spell is NOT responsible for measurements taken by anyone other than Love Spell.
You are encouraged to take an active part in the measurement process. If you feel uncomfortable with the measurements taken or believe them to be incorrect, inform Love Spell immediately, before signing this contract, and you will be re-measured.
You may order a different size than the size recommended by the Love Spell. Love Spell is NOT responsible for the fit of the garment should you choose a size other than our recommendation.
Special order garments are not custom made. Measurements are taken to ensure the best fit possible; however, alterations are almost always necessary to ensure formal special occasion fit.
Love Spell is NOT responsible for the fit of the garment, or additional costs incurred, including, but not limited to: alterations or additional materials due to weight loss, weight gain, pregnancy or surgery.
It is the bride’s responsibility to record any/all changes/comments to the dress in the Notes section of the online ordering page. The bridal stylist takes no responsibility in remembering these or communicating these changes.
It is the responsibility of the bride to identify whether she plans to lose weight in the notes section of the online ordering page, and to send the Love Spell girls the updated measurements six months before the wedding if so.
Love Spell makes generic sizes and it is the Bride’s responsibility to get alterations / tweaks once she has received the dress if need be. All females have different body shapes and it is expected to get alterations once you have received your dress.
This garment is a special order and requires three to six months for production. All shipping dates are approximate. The manufacturer reserves the right to change a shipping date based on their production schedule.
Once the order has been placed with the manufacturer, the order cannot be expedited or rushed. Shipping may be upgraded from the manufacturer to Love Spell, at the manufacturer’s discretion. Additional fees may apply, payable by purchaser.
Any remaining balance on special ordered merchandise is to be paid in full within 48 hours of notification of receipt of your order by Love Spell.
Merchandise that requires shipping from Love Spell to a different location will be shipped within 2 working days insured, with a signature confirmation required. Orders must be paid in full before being shipped from Love Spell.
Inspection and Pickup
Manufacturer dye lots may vary. Love Spell is NOT responsible for differences in manufacturer dye lots.
The named contact person, as specified on the original order, will be notified of the arrival of the merchandise. Garments must be inspected by the bride or named contact for any manufacturer flaws or discrepancies within seven business days after arriving at Love Spell.
Love Spell will NOT release any merchandise to anyone other than the named contact without prior authorisation. If the named contact is unable to pick up the merchandise, the name of an alternate authorised pickup person must be provided to Love Spell.
If the event date stated in the original order changes for any reason, it is the responsibility of the bride or the named contact person to notify Love Spell.
Merchandise must be inspected before leaving the store. After the merchandise is removed Love Spell it is no longer responsible for the care or condition of the item.