ALL ABOUT YOUR APPOINTMENT
You may have questions about booking and attending your wedding dress appointment. The below Q&A should cover most of your questions, but feel free to contact us if you have additional concerns. We can’t wait to meet you!
What’s the price range of your gowns?
Our made-to-order wedding dresses cost somewhere between £1,200–£1,800. Most styles are around £1,500.
When should I order my gown?
We strongly encourage brides to start the process early to have as stress-free an experience as possible. To have your dress fitted and ready before the big day, you will need to order it at least 8–10 months before the big day. Dresses take up to 6 months to be delivered. After it arrives at our boutique, you will have multiple fittings if alterations are required—this can take 6–8 weeks.Pending approval from Love Spell, for an additional fee, we may be able to accommodate orders needed in less time. Please contact us first for rush requests. Understand that we may also refuse an order if it’s placed too close to the wedding date as it can be difficult to secure certain gowns in time.
Do I need to book an appointment to try on dresses?
Yes, you need to schedule an appointment. We require advance notice to guarantee a consultant will be there, prepped and ready to service you exclusively—helping with styling, dressing and answering any questions you may have. You will also have exclusive use of our studio for an intimate and personalised experience.
Can I browse the collection without a try-on appointment?
We do not accept viewing-only appointments. However, our full collection is available to browse online at your leisure. We actually recommend you take a peek at our website before your appointment so can come ready knowing your favourites.
How long is an appointment?
Bridal appointments are approximately 75–90 minutes. We find this amount of time helps customers to not feel rushed nor overwhelmed. It also provides enough time to browse the gowns and try on several dresses and accessories.
Do you charge for appointments?
To assist brides in an intimate one-on-one appointment, we have to close our shop during sessions. As a small business without a store front (we are tucked away in a private studio among a larger shopping centre), cancelled or missed appointments affect our business. For this reason, we charge a £20 consultation fee for all first appointments. The fee is processed when your appointment is booked, but it can be used as a credit toward any purchase you make. If you fail to show for your appointment or cancel with less than 48-hour notice, the fee will not be refunded.
Can I return for a second appointment?
With our amazing dress selection and incredible team, we think you’ll find your perfect dress the first time around! However, in the unlikely event that you do not, we invite you to come back to find “the one.” Follow-up appointments are free of charge.
Who should attend the appointment?
Although you might want to bring everyone you love, we find brides do much better with a selective group. Since our studio is small, we also kindly ask you to stick to 3 or fewer of your closest friends or family members. If anyone feels left out or you want to show others your dress before the big day, you can take them along to an alterations appointment. We also ask that you do not bring pets or young children. Although we love them both (our owner is expecting a baby girl soon!), they can be a major distraction. For 90 minutes, the focus should be all on the glowing bride!
Can I take photos during my appointment?
As is the policy in many bridal shops, we politely ask that you do not take photos during your appointment. Sample dresses tend to be an imperfect fit and are often clipped or pinned. We don’t want you to leave obsessing over the flaws of the fit instead of realising how beautiful the dress will be once it’s properly sized. Picking your wedding dress is a major decision, and we want you to be completely present so you can confidently make the right choice.
What should I bring to the appointment?
We recommend you wear basic, flesh-coloured undergarments. Bring heels if you plan on wearing them on your big day. We kindly ask that you do not come with a fresh spray tan and that you do not apply heavy makeup—this will prevent staining the samples during try-ons.
What size are your samples?
All gowns are sample gowns and we only carry one size per gown. We try to keep a selection of sizes between 8 and 18. The majority of our samples are size 10/12.
What is the payment schedule?
We ask for a 60% deposit when the gown is ordered. The remainder is due when the dress is ready for pickup. We prefer cards to cash, and accept all major credit cards.
Do you accept returns?
Unfortunately, we are not able to accept returns or exchanges for refunds, credit or any other form of compensation as the gown is made-to-order, just for you.
I’m going to be late for my appointment; will I still have time to try on dresses?
We understand that travelling for your appointment and parking can be hard sometimes and that delays can occur. However, delays will count towards your appointment time. Please let us know if you are running behind. If you are more than 20 minutes late, you will be asked to reschedule your appointment. Please also make sure all your guests arrive at the scheduled time as late arrivals can be a disruption to the flow of the appointment.
Do you provide alterations?
We offer in-house alterations performed by our skilful seamstresses who know our designs inside out. However, you are also welcome to take the gown elsewhere for tailoring and are not obligated to use our services. Any in-house alterations will incur in an additional fee not included in the base price of the gown.
I’m coming to collect my dress by public transport, will I be able to carry my dress on the train/tube?
Our dresses are light and travel well. We double bag them in a breathable garment bag that can be folded and put inside a carrier bag for ease of transport.